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Items ordered and paid for will ship after 3-5 business days and you will receive an email notification once shipment is fulfilled, unless otherwise mentioned.
The shipment window begins once orders leave our facility. USPS typically delivers packages within 5 business days; however, with current shipping delays due to COVID19 this time frame may not be accurate.
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Products will be shipped within 5 business days or sooner.
We will send tracking info for you to know when your product may be expected. We do not accept responsibility if tracking information says your products were delivered by the postal service but they were not received. This will have to be taken up between customer and postal service. We will accept responsibility if we put in a wrong address from what was given to us or if the package is lost in the mail with proof from the postal service.
CaliSoap Co. will not be responsible for any additional shipping costs for returns + exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery.
If you have any questions or concerns related to your order, contact us. Please keep in mind that the products you are buying are 100% handmade so slight variations and separation of ingredients is possible.
Damages: If you receive a damaged item, contact us immediately. We happily replace any damaged items reported within 48 hours of order delivery.
We want you to have a positive experience with our brand - please let us know of any concerns, praise, comments, or suggestions.